The health of our guests, owners, and teammates. And, our Mission Statement: “Our Guests Make Memories, We Strive to Make Them Great.”
OUR DEDICATION TO CLEANLINESS
Already rigorous standards for cleaning and inspecting were raised to set an even higher standard for cleaning and disinfecting all types of accommodations (including employee housing), bars and restaurants, banquet facilities, meeting rooms, recreational facilities and back-of-the-house support areas. These standards are in writing and will be updated if new information from the CDC or our industry warrants doing so. All levels of leadership will be expected to manage in strict accord with the new standards. Violations will be reported to the senior leadership team daily.
Team members in all areas of resort operations will receive back-to-work and ongoing training on workplace behavior, personal hygiene, social distancing and the new standards. One part will focus on removing some high touch items such as pencils and ice buckets and more rigorous cleaning and disinfecting the remaining high touch items such as countertops, door handles, light switches, nightstands, alarm clocks, television remote controls, toilet seats, faucets and temperature controls. Another part will focus on more frequent and detailed cleaning and disinfecting of public spaces such as lobbies and elevators. A session on recognition of and proper response to suspected Covid-19 illness will be included.
Before being allowed to work, temperatures of arriving team members will be taken and recorded. If a team member’s temperature is above 100.40 he or she will not be allowed to work, will be monitored, and be allowed to come back to work with test results or a doctor’s letter. If a team member is ill he or she will be asked to stay home.
All products that will be used to clean and disinfect are superior cleaning products with a greater concentration of bacteria-killing ingredients as recommended by the CDC to address a broad spectrum of viruses, including Covid-19.
Receiving & Storing
All cardboard boxes will be unloaded by the driver of the delivery vehicle and opened outdoors (weather permitting) by a team member wearing the proper personal protective equipment. All products will be taken out of the box, put onto a cart, moved indoors and stored for several days, when possible, before being used. All cardboard boxes will be promptly put into dumpsters.
Hand sanitizers and disinfectant wipe stations have been ordered and will be installed in high-traffic areas throughout the resort. So, too, have electrostatic sprayers been ordered and are in use. Those sprayers create magnetically charged droplets that coat all surfaces with a high-grade EPA-registered disinfectant that is effective against many communicable diseases, including Covid-19.
Cleaning & Disinfecting
Cleaning is the act of removing dirt, impurities and germs. Disinfecting is the act of using chemicals to kill germs. By cleaning first, then disinfecting, we will reduce the risk of infection.
Standards for multipoint inspections of areas that have been cleaned have been in place for decades. With the addition of the electrostatic sprayers, these standards have been increased to ensure proper disinfecting is done.
Daily cleaning in hotel rooms, condominiums and homes will be suspended until the threat of infection from Covid-19 is no longer present. Guests renting from The Homestead are welcome to call the front desk at 334.5000 if they need additional towels or amenities. Cleaning between guest stays will, in accord with CDC guidelines, be more rigorous. Cleaning in public spaces will be done throughout the day and will focus on frequently touched surfaces.
Team members are required to wear masks when working in an indoor public space and when working within six feet of another team member when working outside. Guests will also be required to wear masks when in an indoor public space. Team members working in food and beverage outlets will be required to wear masks and all other protective equipment required by local and state government rules.
All reports we have seen on social distancing say it is one of the most effective ways to reduce the spread of Covid-19 by person-to-person contact. To encourage that practice, signs have been installed throughout the resort to ask guests, owners, and team members to be at least six feet apart. Remote check in protocols will be established which will allow guests to register with their phones. When requested, the guest’s arrival package (including keys) will be delivered to their car. Those who choose to register in person will find that clear partitions have been installed at the front desk and at points-of-sale throughout the resort to provide additional protection for all.
If you are a guest, property owner or team member, you have two roles. One is to be an active participant in the steps we are taking to protect your health and the health of all others. The other is to let us know if there is something we can do better. Do so here by contacting the Front Desk at 231.334.5103